Contact your property manager via email, Whatsapp or phone and always include photos or a short video of the issue. We will instruct preferred contractors and share updates.

Immediate risk to life, safety or serious property damage (e.g. gas, electrics, flooding, secure access). Call us immediately.

We log works, provide status updates by text or Whatsapp, and, where possible, share photos on completion.

No, we do not charge commissions or “mark-ups” on routine maintenance and repairs. For larger projects with a value over £500, we charge a project management fee which is typically 10% plus VAT.

Yes, with your monthly statement.

Yes. We have extensive experience in overseeing both internal and external redecoration and refurbishment projects. We scope, tender and supervise with our trades.

We provide several layers of oversight, including scheduled inspections, key-holding, contractor access and act as your local point of contact in emergencies.

Yes. We can arrange collection and forwarding by request.

Yes. We can put regular contracts in place with our preferred contractors.

Yes. We track and arrange annual gas safety checks, five-yearly electrical inspections (EICR), ten-yearly energy performance certificates (EPC), smoke and carbon monoxide alarm checks before each tenancy, and periodic legionella assessments — ensuring compliance with UK law.

For fully managed flats, there are no additional arrangement fees.  For non-managed, let-only landlords, we charge the contractor cost directly plus an agreed arrangement fee as detailed in our terms of business.

For new tenancies, we perform an initial check after the first 3 months, then every 6 months.

Landlords must provide at least one smoke alarm on every storey used as living accommodation and a Carbon Monoxide (CO) alarm in any room with a fixed combustion appliance (e.g., boilers, wood burners, but excluding gas cookers). 

Responsibility for safety checks is shared:

• The landlord or agent must test the alarms and ensure they are in working order on day 1 of a new tenancy.
• The tenant is then responsible for checking them during the tenancy and must report any faults to the agent immediately.
• The landlord (or agent) is responsible for repairing or replacing them once notified.

We take meter readings at the start and end of every tenancy and provide them to the relevant utility providers and the local council. During vacant periods, we transfer the accounts into the landlord’s name and, where instructed, we can pay these bills on your behalf.

We aim to transfer funds to you, net of agreed costs, within 2 working days of receipt. Typically, if rent is received on Day 1, we process and send it on Day 2, ensuring it is with you by Day 3 at the latest.

We operate with a pre-agreed spending limit of £500 (inc. VAT) per item. We will always seek your approval for non-emergency work above this amount.

In emergencies, we will act immediately—without prior consultation—to protect your interests and prevent risk to people or property. Please note that if works exceed £500, a Project Management fee will be payable.

Your net rent is calculated by deducting our management fees and any agreed costs from the rent received.

Yes to both. We provide detailed monthly statements showing all income and expenditure, and copies of contractor invoices are always attached for your records. We can also prepare an annual summary for your tax return upon request.  There are no additional charges for providing these documents.

No. We transfer rent to you only once it is received from the tenant. To avoid any issues, we recommend contacting your mortgage provider to adjust your payment date to be at least 5 days after the rent due date. This adjustment ensures your mortgage is covered even if the rent due date falls on a weekend or bank holiday.

We act as your intermediary to resolve issues quickly and professionally. We liaise directly with tenants, gather necessary evidence (such as photos and inventory reports), and aim to negotiate a resolution in strict accordance with the tenancy agreement. If a mutual agreement cannot be reached regarding deductions, we will assist in referring the dispute to MyDeposits for independent adjudication.

We follow a strict escalation process to recover funds as quickly as possible and will keep you informed at every stage.

– We formally notify the tenant as soon as rent is 7 days in arrears, followed by further notices at 14 days and 28 days if the debt remains.
– Throughout this period, we aim to negotiate a suitable payment plan to clear the debt, subject to your prior agreement.
– If these measures fail, we will advise you on the necessary legal routes to recover possession of the property.

We can guide you through the initial options and explain the typical procedures for regaining possession. However, while we can provide general advice based on our experience, we are not legal experts. For formal legal action, specialist independent legal advice should always be sought. We can signpost you to reputable solicitors who specialise in landlord and tenant law if required.

We take a proactive approach. Approximately 2–3 months before the fixed term ends, we make enquiries of both you and the tenant to confirm if there is a mutual wish to renew the tenancy. If both parties wish to proceed, we will recommend terms (including any rent review), agree these with you, and issue the necessary legal documentation for signature.