Frequently asked questions

How can we
help you?

Every client has questions before 
they commit — and rightly so. Here are 
the ones we hear most often, and the 
reasons people choose us.

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Fees & Terms

What services are included within the standard management fee?

For routine management we include inspections, day-to-day repairs coordination, service charge administration, budgeting, monthly statements, preparation of annual reports, compliance administration and contractor oversight for minor works.

Are there any additional charges I should be aware of?

Yes, excluded or non-routine items include management of projects over £500, major works specification, tender and supervision, sales enquiries (LPE1), company secretarial work, payroll management,and preparation and attendance at tribunal or court hearings. All these services are pre-quoted for approval.

Is there a management charge during vacant periods between tenancies?

If we continue to manage the property (checks, compliance, repairs, post, utilities), a flat monthly management fee applies. If we’re not providing management during a void period there are no fees.

What is M2’s notice period, and must I inform you before a tenancy ends?

Three months’ notice for management agreements.

For lettings agreements, tell us at least eight weeks before a tenancy ends so we can manage renewals, compliance and check-out.

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